on November 20, 2017
For the short duration I had the air fryer, its been amazing wings, fish and veggies. after few months, i started to notice the inner coating chipping off. then BAM - RUST in bottom of my basket. So I contacted GOWISE usa about the rusting and this is the response I got.
"I am sorry to hear that. With GoWISE USA, all of our baskets, handles and pans are warrantied for 30 days only from the date of purchase.
If you are passed 30 days, you will have to purchase the parts from our website."
If you're in the market for an air fryer, pick another brand.
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on January 28, 2018
Great unit, very large basket, you could probably fit a smaller sized whole chicken in it. Exterior footprint is only a little larger than lower capacity models, it’s not huge. Controls are very good, temperature goes from 180F to 400F (YES, 400! Not 390!) in 10-degree increments. And unlike many it actually reaches the advertised temperature. I can say this because I checked it with two different oven gauges and at 400 after 15 minutes they showed the temperature to be 400. The fan is even quieter than my Philips was, and it seems to do just as well in cooking. There is a safety slide to cover the basket release button so you don’t accidentally dump your meal on the floor. The heating pauses when you remove the basket in mid cook to shake the goods and resumes when you put the basket back in. Several presets if you eat the same items often to save time setting the controls. The basket is the typical non stick black metal and the tub is the same. All these features ticked off my list and at a much lower price to the Philips which was frankly disappointing in features and capabilities.

Now for the one problem- This fryer unit has a one year warranty, which is typical and not bad. However the FRYING BASKET is only warranted for 30 DAYS. REALLY??? 30 days is what I’d expect from a rebuilt/refurbished unit, not something new like these are. Do you really have so little faith in the durability of what you sell as to offer such a measly warranty? I mean that is pretty much no warranty at all and very disappointing. If you had gone the extra millimeter and fitted it with a stainless steel basket this wouldn’t be an issue, but unfortunately this very nice fryer is hobbled by its centerpiece that will likely wear out in a few weeks. Either fix the warranty or put in a better basket and you’ll sell a lot of these. But with a 30 day basket warranty you are scaring people off by your lack of confidence in your product. What a shame.
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on January 27, 2018
The cooking results have been great. But the first 2 times we used it, we heard a loud pop and discovered a hairline crack in our quartz kitchen countertops. We now use it on top of a large wood butcher block cutting board. No issues since. Banana bread, chicken thighs, fish & French fries have all been amazing!
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on March 22, 2018
Update - After GoWise told me they would send a new basket and pan and I pitched the shipping container they now want me to return the entire unit as the fryer and basket are out of stock. . Do not buy this product - I believe they knew it was faulty hence no stock...

below is the email I have just sent to gowise. Lets see how it is handled. I will update.
I bought an electric fryer from Amazon that arrived this week
The Fry Basket easily releases itself from the pot without my engaging the release button or even sliding the plastic cover back.
- resulting in french fries for the test run - and 2 salmon steaks later falling to the floor.

At first I thought maybe I had done something wrong - so I re-read the manual….. 3 times.

I then tested the basket once cool in my kitchen. The result being anything of any weight like 2 baked potatoes was heavy enough to disengage the
metal prongs that secure the basket ago the pan..

This is extremely dangerous not to mention shocking as an end user.

After reading Amazon reviews I see this is not an isolated issue and I would like to know the best solution GoWISE have to this.

If there is no solution I will be returning this product in the next few days.

Sincerely

Sue Evans
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on January 25, 2018
Very skeptical, in general on air fryers, but my wife had to have it. Because of my skepticism, I did tons of research and found this to be best, at this price point. Thus far we have thoroughly enjoyed this product and my wife can't say enough great things about it. The only thing I have found, negative, are the recommended cooking times. Those times will need to be adjusted, usually longer, based on weight and amount. Otherwise, we are very impressed.
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on December 16, 2017
After researching the best air fryers, I chose this one (5.8 qt.) because it had all the features of the higher priced Philips but at a lower cost. It works great! I had a little trouble with the basket/drawer not sliding back in easily at first. That has been remedied now. I just wiggle it a little as I push it in. In order to try to prevent the coating from peeling/flaking off as several reviews have mentioned, I will not be spraying Pam on them. Nor will I be cleaning them when they are still warm. Hand wash, and put back in the machine to dry with the heat on for a few minutes. We will see how this machine holds up!! I also bought the cookbook titled Air Fry Everything by Meredith Laurence which has many helpful tips on the use and care of the machine as well as 130 recipes.
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on February 28, 2018
I was so excited to try this product, until it stops working... I used it one time and the chicken came out okay, A little soggy but okay... The next day I tried to use it again and the equipment would not power on... I called the customer service number over and over and got no response... Complete waste of time and money...
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on April 29, 2018
Purchased this GoWise 5.8 quart electric air fryer about two months ago, the product arrived in a reasonable amount of time and in good condition. Unfortunately when I attempted to use the air fryer the fry basket would not latch securely to the pot and the two would separate unexpectedly. Contacted GoWise customer service and via email and explained my problem. Two days later GoWise customer service replied and offered to send a replacement air fryer basket and pot assembly free of charge. The replacement fryer and pot assembly arrived three days later and worked correctly by firmly latching together until the release button was depressed and not suddenly without warning as the original combination did.

The fryer worked well but after a few days of use the finish started chipping off the fry basket. I continued to use it and noticed more paint chips after each cleaning. This continued for the first two months of use but did not effect the operation of the fryer. Suddenly after two months of use, the fryer basket and pot began to separate unexpectedly without warning like the original pieces. This causes an unsafe condition with the potential of personal injury and severe burns. In my opinion this product should be recalled for this safety issue and taken off the market until corrective action is taken to alleviate the hazard.
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on March 4, 2018
This air-fryer is a beautiful, sleek, machine that cooks French fries to burger joint krispy perfection. Why the poor review then? One potentially dangerous design flaw: the fry basket has a tendency to release without pressing the fry basket release button. I've owned this machine for just over a week and this has happened three times while I was tossing my fries mid fry cycle (as the instructions indicate). Once the inner fry basket separated mid-toss, falling to the ground and splattering hot, greasy fries all over my kitchen. Additionally the inner fry basket is pretty flimsy and after falling it had bent out of shape and could no longer fit into the machine (I was able bend it back into shape quite easily though). I don't plan on returning this machine since I appreciate its large cooking capacity and overall it works well, but if you dont mind getting a slightly smaller air- fryer I would recommend looking for a different model.
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on August 1, 2016
Look, I love fries. Curly, steak, shoestring, crisscut, all of them! I spent $79 on this thing just to make fries & I am NOT disappointed! Sure, I've made other items in it such as a grilled cheese and chicken nuggets but I mainly use it for fries!! Just throw those bad boys in the tray, set the timer & walk away then come back to air fried deliciousness. Amazing.
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