Top critical review
128 people found this helpful
Worked for about 4 1/2 weeks.
on May 8, 2017
The product worked for about 4 1/2 weeks. Just long enough to not return it to Amazon. After it broke all calls to the company for help have thus far gone unanswered, I sat on hold for an hour and a half on one call. After I gave up and selected the option to have them call me back, its been over a week and no one has called.
The product itself (when it worked) was serviceable enough, it wasn't perfect but it was 'helpful'. It often got stuck, and didn't return to its base. But it was reasonably effective at picking up dust/dirt while it was vacuuming. It wasn't a complete replacement for vacuuming, but it helped cut down the weekly effort.
After roughly a month mine started giving errors. It would give an error that the sensors are dirty, so you'd clean that out and then it immediately gives you an error the vacuum is clogged, so I cleared that out and it gives me an error the brush is stuck, so i'd remove and clean that. Then it'd go back to saying the sensors are dirty. It just continuously goes in this circle of errors no matter what I do to it. It will not clean/work anymore.
I called the company as I am now outside of my Amazon return window however, the customer service is completely non-existent. Its pretty clear they don't stand by their product. For the price, its a gamble.. if you get one that works then you got a good deal. If you get one that breaks.... whether under warranty or not, you're not getting any help, so its toast.