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Issues Uploading or Downloading Photos or Videos with Amazon Photos

If you have trouble downloading or uploading photos or videos, try these common troubleshooting steps:

  • Check that you have a good Internet connection.
  • Confirm that there is available storage space.
  • Confirm that your photos and videos meet the file requirements.
  • Check that the upload over Wi-Fi and/or cellular data via the Auto-Save feature is enabled.
  • If on a mobile device, check that the files you are uploading are no larger than 2 GB. Use the Amazon Photos desktop app for larger files.

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