File Retention Policy

File retention policy for Amazon Drive, Amazon Photos, Amazon Prints, and Family Vault.

Amazon Drive keeps files for accounts that have an active subscription status, are within the allotted storage quota, and are not in violation of the Terms of Use.

Note: We may reduce the time period for which we keep files in accounts that violate the Amazon Drive & Amazon Photos Terms of Use. However, account holders are notified prior to files being deleted.

Over Quota

Over quota means accounts that have stored more files than their subscription or grant allows.

File Retention Policy Resolution

An account that exceeds the storage quota can log in and download files but cannot upload, sync or share files.

After 180 days in an over-quota status, files are deleted (starting with the most recent uploads being deleted first) until your account is no longer over quota. Account holders are notified prior to file deletion.

Within 180 days of being in an over quota status, the account holder can resolve by upgrading the storage plan or by deleting files.

Abandoned

The account holder has not uploaded, downloaded, or signed in to the account in the last 2 years.

File Retention Policy Resolution

The account holder will be notified by email upon 18 months (547 days) of inactivity.

After 2 years (730 days) of inactivity, all files will be deleted. Account holders are notified prior to file deletion.

Customer re-activates account.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.