Ordering from a Third-Party Seller

Third-party sellers are independent sellers who offer a variety of new, used, and refurbished items.

The steps to place an order with a third-party seller are the same as placing any other order on Amazon.com. You add items to your cart and complete your order through the Amazon checkout process. Payment for your order may be processed immediately, or when the order ships. We'll send your funds to the third-party seller, but won't share payment information. If a seller asks you to send funds directly to them, don't place the order and contact us immediately.

If items from the third-party seller aren't Fulfilled by Amazon, the seller will fulfill your order. The seller will also handle their customer service, excluding Amazon Prime items. If you have a problem with an order, you may be eligible to file a claim under the Amazon A-to-z Guarantee. For more information, go to A-to-z Guarantee.


  • If a listing is eligible for Amazon Prime, we'll handle any issues related to the order.
  • When you place an order with a seller, you can cancel the order from Your Account within 30 minutes. To do this, select the order from Your Orders and select Cancel Items. After 30 minutes, you can request a cancellation from the seller through Your Account by selecting Request cancellation.
  • Sellers try to ensure that stock is available for delivery. However, sometimes, a listed item will no longer be available by the time you place an order. If a seller can't deliver your item, they'll refund you quickly so that you can place a new order. We require sellers to keep these stock issues to a minimum, but, in some cases, the out-of-stock item might no longer be available at the listed price.
  • Sellers set their own prices for the items they sell on Amazon. Prices for similar or identical items from other sellers can vary.

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