Find more solutions
Third-party sellers are independent sellers who offer a variety of new, used, refurbished, and collectible merchandise.
The steps to place an order with a third-party seller are the same as placing any other order on Amazon.com. You add items to your cart, then complete your order through the Amazon checkout process. Payment for your order may be processed immediately, instead of when the order ships. Amazon will disburse your funds to the third-party seller but never pass along your payment information.
If a seller asks you to send funds directly to them, bypassing the Amazon checkout process, do not place the order and contact Amazon customer service immediately.
If items from the third-party seller aren't fulfilled by Amazon, your order is fulfilled directly by the seller who will also handle their customer service, excluding Amazon Prime items. If you encounter a problem with these orders, you may be eligible under the Amazon A-to-z Guarantee. For more information, go to About A-to-z Guarantee.
Note: If the listing is eligible for Amazon Prime, Amazon Customer Service will handle any issues related to the order.
Note: When you place an order with a seller, you can cancel the order yourself from Your Account within 30 minutes. Select the order from Your Orders and select Cancel Items. After 30 minutes, you can request a cancellation from the seller through Your Account by selecting Request cancellation.
Note: Sellers work hard to ensure that stock is on hand for delivery, but occasionally a listed item will no longer be available by the time an order is placed. If a seller is unable to deliver your item, they should refund you promptly so that you can place a new order. While stock-outs can happen, we do require sellers to keep these to a minimum. Please understand that in some cases the out-of-stock item might no longer be available at the listed price.
Note: Sellers can set their own prices for the items they sell on Amazon. Prices for similar or identical items from other sellers can vary.
Was this information helpful?
Thank you for your feedback.
Please select what best describes the information:
Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.