Your TV or Video Service Provider Doesn't Work with Alexa

Alexa commands don't work with your TV or video service provider or setup fails.

  • Check that you have the latest version of the Alexa app.
  • Make sure that you've completed setup for your service provider's Alexa Video Skill. Some providers require additional authentication steps before you can connect with Alexa.
  • Make sure that you're using compatible equipment from your TV or video service providers.
  • Check that your equipment is on the latest software or firmware version.
    Tip: The Dish TV Alexa Skill requires an Internet-connected Hopper satellite box on the latest software version.
  • Check that the device you use to access your TV or video service is on the same Wi-Fi network as your Alexa-enabled device.
  • Unlink your TV or video service provider and relink it in the Alexa app.

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