Contact a Third-Party Seller

Third-party sellers handle customer service for orders shipped directly from them, unless the order is eligible for Amazon Prime.

To contact a third-party seller, do one of the following:

  • Contact the seller before placing an order:
    1. On the product detail page, select the name of the seller.
    2. On the next page, select Ask a question. Occasionally, the same product will be sold by different sellers. In such cases, select New and Used on the product listing page to see the list of available sellers. Then, select the rating of the seller you want to contact to access the seller's profile page and select Ask a question.
    3. Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form. Your message will be sent to the seller via the Buyer-Seller Messaging Service. They'll respond to you by email within two business days.
  • Contact the seller after placing an order with them:
    1. Go to Your Orders.
    2. Find your order in the list.
    3. Select Problem with order.
    4. Choose your topic from list displayed.
    5. Select Contact seller.


  • Allow two days for the seller to respond. In most cases, you'll receive a reply sooner. Most orders placed with sellers are covered by our A-to-z Guarantee. If you don't hear from the seller within two days, go to A-to-z Guarantee to see if you qualify.
  • If the seller's listing is eligible for Amazon Prime, our customer service will handle any issues related to the order.
  • If the tracking number starts with "TBA", or your order is shipped with "AMZL_US", see Deliveries from Amazon Logistics.

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