Reset Your Echo Show

If your Echo device is unresponsive, or you want to erase your device settings, factory reset your device. These steps also work with Echo Spot.

Tip: Having trouble with your Echo device? Restart your device first to see if it resolves the problem. Just unplug the power adapter from the device or the outlet and then plug it back in.
  1. Press and hold the Mute and Volume Down buttons until you see the Amazon logo (about 15 seconds).
  2. When prompted, follow the on-screen instructions to set up your device.

""
For more help, try our Echo & Alexa forum.

Was this information helpful?

Thank you for your feedback.

Please select what best describes the information:

Thanks! While we're unable to respond directly to your feedback, we'll use this information to improve our online Help.