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One-Year Limited Warranty for Ravenna Home Furniture Products
What This Warranty Covers
This warranty is
provided by Amazon.com Services, Inc. to you as the original purchaser of the
Ravenna branded furniture product you purchased through Amazon.com (the
“Product”). Neither Amazon.com Services,
Inc. nor our affiliates manufacture the Product.
We warrant the
Product against defects in materials and workmanship under ordinary use for one
year from the date of the original retail purchase from Amazon.com, with the
exceptions stated below. During this warranty period, if a defect arises in the
Product and you follow the instructions that we will provide to you, we will,
at our option, take one of the following actions: (i) replace the Product with
either a new or a refurbished Product that is the same as or similar to the
Product you purchased; (ii) repair the Product using either new or refurbished
parts; or (iii) refund to you the original purchase price of the Product.
This warranty
applies to any replacement Product or part, or to any repair we perform, for
the remainder of the original warranty period or for 90 days from its shipment
to you, whichever period is longer.
What This
Warranty Does Not Cover
This warranty
does not cover problems with your Product that were caused by normal wear and
tear; fading or discoloration caused by exposure to sunlight or chemicals such
as bleach or household cleaning products; accident; abuse; misuse; neglect;
fire; unauthorized use (including non-residential or commercial use, floor
samples); theft; or damage from other external causes, alteration, or repair.
How to
Obtain Service
For instructions
on how to obtain service under this limited warranty, contact customer service
at 1-888-282-9684 or go to https://www.amazon.com/gp/css/order-history/
and click “Get Product Support”. Customer service will ask you questions to
determine your eligibility under this limited warranty. If you are eligible, a
replacement order, repair order, or refund will be issued. If we provide you
with a replacement or repair your product, we will pay the cost of shipping the
replacement or repaired Product to you, or performing the repair service in
your home.
Warranty
Limitations
This limited
warranty gives you specific rights. You may have additional rights under
applicable law, and this limited warranty does not affect such rights.
TO THE EXTENT PERMITTED BY LAW,
THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES, ORAL OR WRITTEN, EXPRESS OR IMPLIED. ANY AND ALL IMPLIED
WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, THAT WE CANNOT DISCLAIM ARE LIMITED TO THE DURATION OF THE
EXPRESS WARRANTY ON THIS PRODUCT.
SOME JURISDICTIONS DO NOT ALLOW
LIMITATIONS ON HOW LONG A WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT
APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER
LEGAL THEORY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY
NOT APPLY TO YOU.
We do not
guarantee that any replacement Product will have the same selling price or
otherwise be identical to, or offer the exact same functionalities, as the
Product you returned to us.
This warranty
applies only to Products purchased on Amazon.com or its physical stores in the United States and delivered within the 50
states of the United States, the District of Columbia, Puerto Rico, the U.S.
Virgin Islands and APO, FPO and DPO addresses (collectively, the “Territory”).
Replacement or repaired Products or parts will only be shipped to addresses
within the Territory. Replacement or repaired Products shipped to an APO, FPO
or DPO address may take additional time to ship.
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