Comments, Feedback, and Ratings about Sellers

After you order from a third-party, you can leave comments, feedback, and ratings. This lets other customers know about your experience. You have 90 days from the date of your order to do this.

Your comments should focus on your buying experience and answer some of the following questions:

  • Were you happy with how the seller packaged and shipped your order (for products)?
  • Was the seller professional and was their work of good quality?
  • If applicable, did you get good customer service and did the seller fix your issue quickly?
  • Would you buy from this seller again?
  • What would have improved your experience?

You can rate third-party sellers from one to five stars, with five stars being the best. The seller's average rating will appear beside their name on our site. Before you leave a critical rating, make sure that you've given the seller a chance to resolve any issues you had.

We have the right to remove feedback that isn't about your buying experience or violates one of our guidelines. If your feedback includes any of the following, we'll remove it:

  • Promotional content: This includes anything of a promotional nature such as comments about, or links to, other sellers or websites.
  • Offensive language: Use helpful and polite language.
  • Abusive or illegal content: This includes content encouraging crimes against humanity, racial hatred, or violence. This also includes child pornography or content likely to undermine human dignity.
  • Personal information: Don't include details that violate your privacy or the privacy of others. This includes Amazon passwords, payment card numbers, phone numbers, email addresses, or physical addresses.
  • Content likely to impede on the intellectual property rights of third parties: This includes photos, articles, etc.
  • Pricing feedback: This includes feedback about the price of the item or delivery.
  • Product reviews: You should review products on their product detail page.

To learn how to leave feedback for a seller, go to Leave Third-Party Seller Feedback.

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