Issues While Playing Prime Video Titles

What to do when Prime Video titles won't play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074.

  • Close the Prime Video app on your device (or your web browser, if you're watching on your computer).
  • Restart your computer or connected device.
  • Ensure that your device or web browser has the latest updates.
  • Ensure that you’re not using the same account on multiple devices - you can only stream the same title to two devices at a time.
  • Ensure that any external device is connected to your TV or display using an HDMI cable that is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD and/or HDR content).
  • Pause other Internet activity – especially if other devices are using the network at the same time.
  • Check your Internet connection. You may need to restart your connected device and/or router.
  • If you’re able to connect to the Internet on other devices, update your connect device’s DNS settings. Please check with your device’s manufacturer for further details.
  • If you’re attempting to control a device using Alexa, try to unpair then re-pair the device in the Alexa app.
  • Disable any VPN or proxy servers.

For updates on the Chrome web browser, enter chrome://settings/help in the address bar, and this will trigger an automatic check for updates. You can also click on the icon with the three vertical dots in the top-right corner of the browser, click on Help, then click on About Google Chrome to check for updates.

For updates on the Firefox web browser, click on the icon with three (vertically stacked) horizontal lines in the top-right corner of the browser, then click on Help, then click on About Firefox, to trigger an update check.

For more help, try our Prime Video forum

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