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The Heart and Soul of Change: Delivering What Works in Therapy 2nd Edition
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- ISBN-101433807092
- ISBN-13978-1433807091
- Edition2nd
- PublisherAmerican Psychological Association
- Publication dateDecember 1, 2009
- LanguageEnglish
- Dimensions7.25 x 1.25 x 10.25 inches
- Print length464 pages
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Product details
- Publisher : American Psychological Association; 2nd edition (December 1, 2009)
- Language : English
- Hardcover : 464 pages
- ISBN-10 : 1433807092
- ISBN-13 : 978-1433807091
- Item Weight : 2.35 pounds
- Dimensions : 7.25 x 1.25 x 10.25 inches
- Best Sellers Rank: #338,005 in Books (See Top 100 in Books)
- #565 in Medical Clinical Psychology
- #628 in Medical Counseling
- #848 in Popular Psychology Counseling
- Customer Reviews:
About the authors
Dr. Duncan is psychologist, trainer, and researcher with over 17,000 hours of clinical experience, and CEO of Better Outcomes Now. He is the developer of the clinical process of the evidence based practice, the Partners for Change Outcome Management System (PCOMS), and leader of the team responsible for PCOMS scientific credibility and evidence based status. Because of the research conducted by Duncan and colleagues, PCOMS is included in the Substance Abuse and Mental Health Services Administration's National Registry of Evidence-based Programs and Practices (NREPP). Better Outcomes Now (www.betteroutcomesnow.com), the true web application of PCOMS, brings his clinical experience and investigative spirit to life.
Barry has over one hundred publications, including 17 books addressing client feedback, consumer rights, and the power of relationship in any change endeavor. His latest book, "PCOMS: An Integrated eLearning Manual for Everything PCOMS" is available at https://betteroutcomesnow.com/resources/books/. Because of his self-help books (the latest is What’s Right With You), he has appeared on Oprah, The View, and several other national TV programs. Barry travels nationally and internationally lecturing and implementing PCOMS in small and large systems of behavioral health care. PCOMS is used in all fifty states and in at least 20 countries. The largest public behavioral health agencies in 6 states have implemented or are implementing PCOMS, as well as hundreds of other public and private mental health and substance abuse organizations. Separate from the agencies, there are over 30,000 individually registered users of PCOMS. Internationally, PCOMS is implemented provincially in Saskatchewan, across couple and family centers in Norway, and PCOMS is an integral component of the Norse Nasjonal competansetjeneste TSB (National Competence Center for Substance Abuse Treatment). Finally, New Zealand has incorporated PCOMS into its national policy on outcome management, a consequence of his consultations there.
Drawing upon his extensive clinical experience and passion for the work as well as his now 16 years of PCOMS implementations, Barry's trainings speak directly to both front line clinicians and administrators. He talks about what it means to do this work and how each of us can re-remember and achieve our original aspirations to make a difference in the lives of those we serve.
Barry can be reached at barryduncan@betteroutcomesnow.com
Discover more of the author’s books, see similar authors, read author blogs and more
Scott D. Miller, Ph.D. is a co-founder of the Center for Clinical Excellence, an international consortium of clinicians, researchers, and educators dedicated to promoting excellence in behavior health. Dr. Miller conducts workshops and training in the United States and abroad, helping hundreds of agencies and organizations, both public and private, to achieve superior results. He is one of a handful of "invited faculty" whose work, thinking, and research is featured at the prestigious "Evolution of Psychotherapy Conference." His humorous and engaging presentation style and command of the research literature consistently inspires practitioners, administrators, and policy makers to make effective changes in service delivery.
Scott is the author of numerous articles and co-author of: Better Results: Using Deliberate Practice to Improve Therapeutic Effectiveness (APA, 2020), The Cycle of Excellence:Using Deliberate Practice to Improve Supervision and Training (Wiley, 2017), Feedback Informed Treatment in Clinical Practice (APA, 2017), The Heart and Soul of Change (APA Press, 1999 & 2011), The Heroic Client: A Revolutionary Way to Improve Effectiveness through Client-Directed, Outcome-Informed Therapy (Jossey-Bass, 2000, 2004], Handbook of Solution-Focused Brief Therapy: Foundations, Applications, and Research (Jossey-Bass, 1996]), Escape from Babel: Toward a Unifying Language for Psychotherapy Practice (Norton, 1995), The "Miracle" Method: A Radically New Approach to Problem Drinking (Norton, 1995), and Working with the Problem Drinker: A Solution Focused Approach (Norton, 1992).
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This is a gem of a book, challenging many of our dearest assumptions about psychotherapy. As Bruce Wampold sets forth in Chapter 2, for over 100 years psychotherapy has based itself on the medical model, which he boils down to the five components: 1. a disorder, complaint or problem. 2. an explanation of that disorder, complaint, problem. 3. a mechanism of change, how to fix it, that fits the general explanation. 4. based on that mechanism of change, several specific actions emerge which ought to help. 5. "Fifth, and most important, the therapeutic action [#4] is responsible for the benefits of the psychotherapy and not other factors, such as the alliance with the therapist (i.e., the decrease in symptoms was caused by [for example] prolonged exposure and not other therapeutic actions or conditions). This last component, which is referred to as "specificity", is in many ways the hallmark of medicine." (p. 51.) As Wampold shows in his "meta-analyses" (analyzing groups of psychotherapeutic research studies), specificity - the superiority of a given specific approach for specific disorders -- doesn't explain why psychotherapy works, at least for the most common psychological disorders.
(I note that, in working with Complex PTSD for over 20 years, I rather think that here and, say, in working with those with Asperger's/High Functioning Autism, that we may need to adjust "specifically" to the disorder. Not all treatments work. Believe me, I know. Disorder-specific ways of relating appear most important, along with a delicate balance of client-driven, family-driven and problem-driven approaches appear, at least in my experience, most effective. Plus, as with the basic common factors, matching different treatments and relationships to fit client goals and strengths.)
For 75 years, this position- that all genuine therapies are equally effective - has been called "the DoDo Bird Effect". This is from an incident in "Alice in Wonderland" where there's a chaotic race. At the end, the racers ask the DoDo Bird who won. The DoDo Bird answers, "Everybody has won, and all must have prizes."
(Research shows that psychotherapy is, indeed, remarkably effective, with a fairly consistent "treatment effect" of .80, meaning that 79% of people who received psychotherapy got more benefit, more healing than people who did not receive psychotherapy. What we psychotherapists do works. By the way, don't let that bit of statistics scare you; this is most definitely NOT a statistics book, and the numbers presented are translated into English, i.e., simple explanations with percentages.)
In other words, while psychotherapy is effective, the medical model isn't a good explanation for why psychotherapy works. A better explanation: the "Common Factors Model". This concentrates on factors common to all genuine psychotherapies - clients, therapists & the psychotherapeutic relationship, an effective rationale for treatment, etc.
Since common factors are common to all psychotherapies, however, they're extremely difficult to isolate. Nor is there a single universally-accepted description of common factors. Common factors also tend to come all in a whole, and with much overlapping.
But careful research has teased out many fairly specific areas. And within these areas, many factors or aspects appear to contribute to success in psychotherapy. For example, the client/therapist relationship has been hypothesized and tested in psychotherapeutic research for over 50 years, starting with Carl Rogers. And indeed, that relationship accounts for some of psychotherapy's effectiveness-- much more than specific technique or theoretical approach. Further, within that relationship, "empathy" - the therapist understanding the client's situation as the client experiences it, and the therapist communicating this understanding warmly back to the client - has consistently been shown important in making the psychotherapeutic relationship effective.
Two chapters, written by long-time "giants" in the field, are especially recommended: "Clients: The Neglected Common Factor" by Arthur Bohart & Karen Tallman and "The Therapeutic Relationship" by John Norcross. These chapters, with Wampold's chapter and the editors' "Introduction", set out strong research evidence supporting common factors, and aspects within common factors.
There are good up-to-date research summaries for important areas within psychotherapy, for example, common factors with children/teens (Chapter 11), common factors in family/couples therapy (Chapter 12) and common factors in Substance Abuse/Dependence Treatment (Chapter 13).
All these and more are real eye-openers for psychotherapists who have been fed, over the past 15 years or so, a steady, near-exclusive diet of specific treatments (almost all cognitive/behavioral) for specific disorders. It was an eye-opener for me, and I was trained primarily by several students & colleagues of Carl Rogers!
But as a psychotherapist, what I found most helpful: This book concentrates, throughout, in each chapter, on how I can put these research findings into my actual practice. This is set forth in the book's subtitle, "Delivering What Works in Therapy". And the editors state that this is the principle difference between their new 2nd edition (2010) and the first edition (1999). (Though updated research - and there's been quite a bit - is indeed welcome. It's good to know that common factors research still holds.) As the editors say, in their "Introduction" (Chapter 1), in a section headed, "Moving from What Works to Delivering What Works",
"Understanding and disseminating the science of the common, therapeutic factors - how therapy really works - can go a long way toward restoring public confidence [in psychotherapy as an effective treatment]. It does not, however, address the issue of accountability. Meeting that challenge requires a major shift in the traditional way psychotherapy has been conducted and researched. It is no longer a matter of which therapeutic approach is best. Rather, it is about showing that a treatment, conducted by a given therapist with a particular client at a specific time and place, yielded positive results." (p. 39)
"Delivering What Works" is part of all chapters, which give, in some ways, specific ideas for practice that any good clinician can use. And the book itself concludes with another editors-written chapter, "Delivering What Works".
Perhaps the "Heart and Soul"'s most important ideas come from two research results. First, "who knows what's working". Again, the research is clear: clients, not therapists, are the best judgers of what is and isn't working in therapy. The practice implications are clear: we psychotherapists must find many and individual ways to regularly, carefully and systematically get clear feedback from our clients. Second & related, "meet the client where the client is". In other words, as psychotherapists we must not only negotiate treatment goals with clients, privileging the client's understandings of their problem and their goals. We must also be flexible enough AND plural enough -- well-trained in different therapeutic approaches & relationships -- that we don't fit the client to the treatment & relationship, but rather we fit the treatment & relationship to the client, including the client's culture, gender, age, strengths, supports and preferences. Clients often come with their own style of relating and their own ideas on what will best fit them, what will work to solve their problem, to help them heal.
We psychotherapists need to better listen to our clients, carefully collecting feedback throughout therapy -- verbal and non-verbal - not only in every session, but moment-to-moment. Then we need to adjust whatever needs adjusting to "meet the clients where they are".
This is the heart and soul of psychotherapeutic change.
Read this book. Period. You and your clients will be glad you did.


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